Published/Hosted by: SAGE Publications
Print ISSN: 1094-6705
Online ISSN: 1552-7379
Country: England
Impact Factor: 2.732 (2011)
About Journal
The Journal of Service Research (JSR) strives to publish the highest level of research relating to service. To be published in JSR, a manuscript must significantly advance theory and/or practice, provide managerially meaningful and generalizable empirical research, or provide new models or methods that can be used to improve service.
The Journal of Service Research publishes articles focused on service research, including but not limited to: service marketing, service operations, service human resources and organizational design, service information systems, service innovation, customer satisfaction and service quality, electronic commerce, and the economics of service. Its purpose is to serve as a medium through which those with service research interests can exchange ideas and keep abreast of the latest developments pertaining to service research.
Submission Process
Submit manuscripts online at: http://mc.manuscriptcentral.com/journsr
General Guidelines for Authors
Manuscripts must be in Microsoft Word format, double spaced throughout including references. The manuscript must not exceed 50 pages, including references and additional figures or tables. Page numbers are to be placed in the upper right-hand corner of every page. The maximum word count for all JSR manuscripts is 11,500. A tab indent should begin each paragraph. The title page and main document must be uploaded as two separate files. Do not use separate files for tables, references, or figures. These must be included at the end of your main document. The author’s name should not appear anywhere except on the title page.
Cover Letter is optional. This can include your vision for the paper, suggestions for possible peer reviewers, and anything else you wish the editor to know.
Title Page should contain; name of author(s), title, and 4-5 keywords; author(s) note, including present position, complete address, telephone/fax numbers, e-mail address, and any acknowledgment of financial or technical assistance. This should be its own, freestanding document. (This page will not be sent to the reviewers.)
Main Document:
Abstract: Title of paper (without author’s name) and a brief abstract of no more than 200 words substantively summarizing the article. This should be informative, giving the reader a “taste” of the article. The abstract must state key theoretical insights and at least one specific managerial insight.
Body: The text, with major headings centered on the page and subheadings flush with the left margin. Major headings should use all uppercase letters; side subheadings should be typed in upper and lowercase letters. The percent sign (%) should be used.
Tables and Figures: Each table or figure should be prepared on a separate page and grouped together at the end of the manuscript. The data in tables should be arranged so that columns of like materials read down, not across.
References
References should be typed double-spaced in alphabetical order by author’s last name. See examples:
Journal Article
Dwyer, F. Robert (1989), “Customer Lifetime Valuation to Support Marketing Decision Making,” Journal of Direct Marketing, 3 (Autumn), 8-15.
Schneider, Benjamin and David E. Bowen (1985), “Employee and Customer Perceptions of Service in Banks: Replication and Extension,” Journal of Applied Psychology, 70, 423-33.
------, Jill K. Wheeler, and Jonathan F. Cox (1992), “A Passion for Service: Using Content Analysis to Explicate Service Climate Themes,” Journal of Applied Psychology, 77 (October), 705-16.
Wensley, Jim (1988), “Analyzing the Effect of Strategic Marketing,” Journal of Marketing, 42 (Fall), 173-88.
Newspaper Article, Magazine Article
Schwartz, J. (1993), “Obesity Affects Economic, Social Status,” The Washington Post, September 30, A1.
Book
Becker, H. (1964), Human Capital: A Theoretical and Empirical Analysis with Specific Reference to Education. New York: Columbia University Press.
Donnelly, James H. and Brad P. Jones (1982), Marketing of Services. New York: American Marketing Association.
Book, Edition
Corey, Raymond E. (1991), Industrial Marketing Cases and Concepts, 4th ed. Englewood Cliffs, NJ: Prentice Hall.
Chapter in an Edited Book
Isen, Alice M. (1984), “Toward Understanding the Role of Affect in Cognition,” in Handbook of Social Cognition, Vol. 3, R. S. Wyer and Thomas K. Srull, eds. Hillsdale, NJ: Lawrence Erlbaum, 101-9.
For detailed guidelines, click here.
